Public transport system is the lifeline of cities for both intra-state as well as inter-state travel. Most of the transport corporations have been imbibing modern technologies to increase efficiency, cut losses, save costs, add to customer convenience, satisfaction and safety. These include GPS tracking, online reservation, cancellation and refund, modernization of fleet or integrated traffic management system and so on.

The State Road Transport Corporations and Transport Departments are implementing various digital tools for the States to make public transportation accessible and sustainable for the citizens using online ticketing and reservation systems as well as multi-modal transport integration. Using these tools, state governments can make integrated transportation policies to serve the needs of future cities and growing citizen demands.

Many state governments have initiated their own integrated booking portals and applications. There remain challenges of an aging fleet, road design and last mile service delivery. Similarly there is a need for one Unified Ticketing solution, Fleet Management Solution and better Customer Service. Some states have made efforts in this direction.

We have been studying the solutions and technologies for transport that have made it customer-friendly enhancing ease-of-usage and efficient for the operators as well. A lot of ground has been covered so far, yet more needs to be done.

We would like to learn from your experiences and also document the ground covered thus far such that others can take note of and learn from the best practices and benchmarks created by you.

Proposed Discussion areas:

1. Better customer experience through unified ticketing and multi-modal transport integration.
2. Fleet Management – routes, fuel, profitability.
3. Better Customer Service through citizen apps.
4. Transport Vision 2024.